Customer Support & Help Center

Need assistance with a recent order fromDRL Consultation/ Kedai Ustaz & Ustazah, an upcoming consultation booking, or payment verification? Our support team is dedicated to resolving your issues promptly and efficiently

📅 Consultation Support

• Rescheduling & Cancellations: Need to adjust your appointment? You may reschedule up to 24 hours prior to your session by emailing drlconsultation@gmail.com or contacting us on WhatsApp: +60 189 602 123

🛍️ Order & Product Support (Kedai Ustaz & Ustazah)

• Order Tracking: To check the status of your shipment, please provide your Order ID and email us at kedaiustazustazah@gmail.com.

• Shipping Times: Local deliveries generally arrive within 2 to 7 business days.

• Returns & Exchanges: Submit a support request within 7 days of receiving your item.

💳 Payments & Stripe Inquiries

• Secure Transactions: All credit, debit card, and online payments on our platform are processed through Stripe for top-tier security and encryption.

• Billing Help: If you encounter payment failures, double charges, or invoice requests, please email kedaiustazustazah@gmail.com

❓ Frequently Asked Questions (FAQ)

Q: How do I know my payment on Stripe was successful?

A: You will receive an immediate email confirmation and order receipt once Stripe successfully processes your payment.

Q: Are payments secure on this website?

A: Yes. We use Stripe, a global leader in payment processing, to ensure that all your credit/debit card details are encrypted and 100% secure.

Q: What should I do if a product arrives damaged?

A: Please take a video and photo of the damaged parcel and contact our support team within 48 hours for a replacement.

Q: Can I reschedule my consultation session?

A: Yes, you can reschedule your session up to 24 hours prior to your appointment time by contacting our support team via WhatsApp or email